Skill and Competencies:
Functional
Business Knowledge Process Knowledge
Product Knowledge
Customer Orientation
Language skills – regional / vernacular
Telemarketing Skills
Selling Skills
Basic computer skills – MS Excel, Word
Behavioral
Values – Integrity / Honesty / Respect
Communication – Oral & Written skills / Listening
Executive Presence
Business / Telephone Etiquette
Influencing Skills
Empathy
Self-driven
Go getter and self-starter
Ability to manage stress
Persuasion Skills
Education and Experience:
Graduate in any stream / Awaiting for final year result / Arrears result can also apply.
6 Months – 2 years’ experience in Telesales / Telecalling / Telemarketing / collections / retention / Domestic BPO / Direct Sales / Telecom / Insurance / Customer Engagement process or domain
Role: Telecalling/Telemarketing Executive
Industry Type: Media, Entertainment, Internet
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Employment Type: Full Time, Permanent
Role Category: Voice