IT-Software/Software services -- Trainer
SCM Tracking Analyst
Accenture
Job Description :
OVERALL PURPOSE OF JOB
Administer Survey
Determine top 80% customers
Create, launch, and send survey
Correct email addresses
Extract results and update Excel file
Compile and send clarifications and compile updates to actions
Contact non-respondents by Phone
Compile and provide final results
Continue compiling clarification and action item status post survey results presentation
Provide final action and closure
Quote Hold Follow Up:
Pull report and synchronize daily work log and filter action-able items
Update daily work log
Determine age of quotes
Contact customer (phone)
Contact customer (email)
Exchange Loan Recovery:
Pull report and update daily work log and filter action-able items
Update daily work log
Email standard template to CSM
Contact customer (email)
Contact customer (phone call)Responsibilities/ Authorities
Generating reports and exporting data into MS Excel
Determining target customer list
Create, launch, and send survey
Extract results and update Excel file
Compile and provide final results
Provide final action and closure
Pull report and synchronize daily work log and filter action-able items
Contacting customers by phone
Contacting customers by email
Identify process improvements
Must be proactive and must initiate steps to strengthen process procedures
Drive issues to resolution and good problem-solving skills
Recommend process improvements
Provide timely status and feedback to the management
To ensure that daily targets are met, and quality is maintained as per SLA / operations metrics
Process as per Desk top procedure guide and timely escalation of issues to the Supervisor
Active participation in team meetings & coordination with team lead / team members
More Info:
Company Name:
Accenture
Email:
rajkamal4433@gmail.com