Software Developer
Walk-in For Service Desk @ Tech Mahindra for Chennai frpm 18th to 24th
1 - 4 YearsChennaiOpenings: 10
Job Description:
SERVICE DESK ROLE
Basic Requirements
Basic knowledge on Service Desk with written and oral communication skills. No certifications or in-depth Technical requirements are needed.
Candidates should be having International customer handing exposure [Voice]
Should possess basic knowledge on ITIL Framework and Incident Management experience.
Key accountabilities:
Respond quickly to all queries and incidents and be the First line application support
Manage incidents, including via telephone, Chat & email.
Documentation, recording & updating incident details in CRM tool.
Communication, alerting technical staff via assignments and escalating to Resolver group
Support & Classification, making an initial assessment into the nature of the incident, assessing the
Severity, impact and risk.
Answering queries and resolution of straight forward incidents
Escalation of unresolved cases to next level application specialist teams.
Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.
Closure, formally closing incidents.
Initial review and evaluation of the case.
Communicating major IT incidents to affected customers.
1st line application support and diagnosis
Assisting the client with L1 and L1.5 Support activities
Should possess experience in Outage management and working knowledge on coordination with the relevant resolver groups.
Experience Required
At least 1-2 years in IT Service Desk/ Tec h support / ITES environment desirable or similar profile from an International voice process.
Knowledge & Skills
Fluent in English verbal and Nonverbal
Excellent telephone skills
Customer focused
Ability to multi-task and prioritize workload
Ability to adapt to continuously changing procedures and environment
Team player with strong interpersonal skills
Walk In Dates:
18th October 2016 to 24th October 2016
Time : 10:00 am to 3:00 pm
Applicants are required to carry 2 copies of CV along with 2 photographs, last month Pay slip and Photo Id Proof
More Info:
Company Name:
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