BPO / ITES -- Team Leader
TEAM LEAD - AR COLLECTIONS/ CUSTOMER SERVICE
Accenture
JOB DESCRIPTION:
Dear Candidate,
We are looking for candidates with 5 to 7 years of experience in international voice collections/ customer service for one of our clients.
Candidate should have team handling experience
Roles and Responsibilities is as follows :
Operational:
Understand clients business needs and ensure that processes are aligned
Perform high level review of process controls & compliance for obvious errors, omissions, or inconsistencies
Review and sign off all SLA & reporting metricss accuracy
Ensure compliance with client and Accenture policies
Respond in a timely manner to all requests from Clients
Work with leverages teams and ensures that SLAs are met
Proactively escalate issues to the supervisor that require intervention/clarification
Financial:
Identify areas of cost reduction by process and productivity improvements
Client/Customer:
Ensure compliance with clients policies and procedures
Ensure timely communication to customers
Create adequate back ups of all work products
Develop an understanding of customer accounts and information
Build flexibility and adaptability to ensure smooth service delivery. Ensure that clients requests are given a priority
More Info:
Company Name:
Accenture
Email:
rajkamal4433@gmail.com