POSITION SUMMARY

A CSA in this role responds to customer queries and provides resolution, support, and assistance to the customers pertaining to various products and services provided by the client via email delivering excellent Customer service.

MINIMUM ELIGIBILITY

• Age: 18+ yrs of age

• Education / Qualifications: Graduate /Undergraduate Fresher /Experience

KEY ACCOUNTABILITIES / RESPONSIBILITIES

• Understand customer queries and respond to it ensuring that all queries/concerns are answered.

• Answers their questions in a clear and concise manner using full sentences without grammatical and spelling errors.

• Guides the customer to the relevant URLs in the client Web site that offer the information they seek, if appropriate.

• Respond to customers in the prescribed format given by the client

• Exhibits promptness and politeness using the appropriate verbiage while answering customer queries.

• Responds to e-mails from the customers to take their orders, answer queries and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services.

• Works efficiently towards achieving the SLA based on the process requirement and meets the specified quality standards

• Maintains data confidentiality and adheres to security norms laid out.

KNOWLEDGE AND SKILLS

• Good spoken English and Excellent written English

• Patient and process-oriented

• An eye for detail

• Able to comprehend customer query and provide the relevant resolve

• Typing Skills: 20 wpm with 90 % accuracy