Customer Relationship Officer-Alpster jobs

More Info:

Employee Type:

Company

Company Type:

Private Ltd

Refe. Nr:

Phone:

9790309963

IT-Software/Software services -- Customer Care Executive

Customer Relationship Officer

Chennai

1-3 Years

IBM

Company DescriptionHinduja Global Solutions (HGS) was established in India under the name ALIT (Ashok Leyland Information Technology), providing information technology services in 1993 with just one client and 25 employees. ALIT was merged with Hinduja Finance Corporation (HFC) in 2000 to form HGS. Between 2000 and 2003, HGS won businesses of major international clients, who were among the leaders in the Insurance & Telecom industries, thus establishing itself as a major player in the contact center industry. 2003 also marked the company's entry into international markets, with the establishment of its center in Manila.With an aggressive acquisition strategy in place, HGS acquired Customer Contact Center Inc., a leading call center company located in the Philippines. In 2006, HGS acquired AFFINA LLC, a contact center and database management and marketing research company. In 2010, Careline Services, a UK-based contact center management services provider was acquired. In 2011, HGS acquired Online Support Inc, Canada based Customer Relationship Management Company and HCCA Business Services (P) Ltd (HCCA), a prominent player in Human Resource Outsourcing (HRO) domain in India. By virtue of these acquisitions, HGS today offers its clients nearly four decades of contact center experience and leadership dating back to 1973.HGS currently has a global footprint of 55 delivery centers in India, the United States of America, the United Kingdom, Canada, Mauritius, France, Germany, Italy, Jamaica, the Netherlands, and Philippines.Job DescriptionJob Position : Customer Relationship OfficerJob Category : Customer Service, Voice Process (Domestic)Work Location: ChennaiCompensation : 95,578 to 145,578 LPA + incentives depends on performanceQualification :# Minimum: +2 or Diploma pass# Any Graduation including BE, B.Tech (Arrears acceptable)# Batch: 2013, 2014 and 2015 passed outsDesired Experience : 0 to 1 yearShifts : Rotational shitsDesired Skills :# Excellent communication skills in any one regional language {Tamil, Telugu, Malayalam, Kannada, Hindi}# Candidate with moderate English speaking skills desirable# Basic understanding of computer knowledge and telecomm industry# Self-Confident, objection handling skills, customer centric, flexible for shiftsJob responsibilities :# Handling Inbound customer calls# Resolving customer queries and issues over phonePlease carry below documents (mandatory) :# Updated Resume Copy# Photo ID Proof (passport/PAN Card/Aadhar Card/Voter ID/Driving license/College IDNote: You can mention the reference as "Gabriella"Walk-In Date : From 17th Feb to 19th Feb 2016Walk-In Time : 9:30 AM to 3:00 PM onlyWalk-In Venue :Hinduja Global Solutions,#23, Cathedral Garden Road,Nungambakkam, Chennai 600 034Landmark: Behind Palm Groove Hotel, Next to BRS HospitalQualifications# Minimum: +2 or Diploma pass# Any Graduation including BE, B.Tech (Arrears acceptable)# Batch: 2013, 2014 and 2015 passed outsAdditional InformationContact Person : Gabriella - 9566211274