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Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
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Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
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Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
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Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
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Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
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Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
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Responsible for capacity, storage planning, and database performance
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System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus
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Working knowledge of virtualization, VMWare, or equivalent
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Strong knowledge of systems and networking software, hardware, and networking protocols
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Experience with scripting and automation tools
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A proven track record of developing and implementing IT strategy and plans
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Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols