JOB DESCRIPTION:

Carry out activities for accurately calculating Sales Commissions for the client s employee

Provide this as an input to the Payroll processing team

Deliver a professional image, high quality, in accordance with agreed business and customer requirements

Achieve volumes, quality standards and targets set locally and within the Key Service Payroll and service level agreements

Responsibilities/ Authorities 

Policies, practices and procedures relevant to own work area

Administration e. g. letter production, understanding customer requirements, prioritising, system updating, collating etc. 

Working on the Relevant Payroll system/ Sales Commission system

Word, Excel, e-mail

Customer facing experience & using of telephony

Resolve own day to day problems within the confines of established policies, practices and procedures. 

Make suggestions to resolve more complex issues to Team Lead or Team Manager as appropriate

Escalate/ resolve any potential problems that fall outside of own job area, making recommendations if possible e. g. systems failure, telephony failure etc. Deal with customers within client organisations on a day to day basis

Take ownership of queries and problems raised by the customer

Deliver service to meet contractual obligations, client satisfaction and service level agreements

Present a professional image/ service to potential clients

Communicate efficiently and effectively 

Provide job related information upon request e. g. volumes etc. within the confines of the Data Protection Act and procedures

Participate and input to team briefings

Participate and constructively contribute to company wide initiatives, which are designed to increase the level 

Salary           : Not Disclosed by Recruiter

Industry         : IT-Software / Software Services

Functional Area  : HR, Recruitment, Administration, IR

Role Category    : Pay Roll/Compensation Manager

Role             : Pay Roll/Compensation Manager