Other -- Others

System Engineer (PRECISION GROUP)

Cochin

2-3 Years

Precision Group

Job Profile

• Installation and configuration of Windows based operating systems (Windows Xp, Vista,7&8)
• Software installations and troubleshooting of all types of customer oriented field problems, network setting for TCP/IP and Internet setup.
• Trouble shooting of all types of Hardware and software applications problems.
• Configuring & troubleshooting of Desktop/Laptops for L1, L2 & L3 levels & Managing backup and recovery.
• Configuring & troubleshooting of printer, scanner & LAN related issues reported by users
• Installation and configuring of wireless Data Cards in users laptops.
• Exposure in Active Directory user creation & deletion
• Maintenance and Troubleshooting of connectivity problems using Ping, Trace route.
• Trouble shooting hardware, software & networking problems.
• User group policies creation & modification
• Monitoring of virus issues through Symantec Endpoint Protection antivirus.
• Regular data & mail backup of MS outlook (PST files).
• Password creation & resetting to end users through remote desktop
• Good experience in configuring & troubleshooting of MS Outlook 2007/10/13 or Outlook Express
• Remotely resolving application problems and network problems and mail configurations through net meeting, remote desktop sharing.
• Resolving tickets with in the SLA which is raised from End User side.
• Maintaining Assets through Asset Management Tools
• Design and integrate specifications for systems
• Participate in an on-call rotation
• Recommend new processes and procedures, equipment and software
• Act as a senior resource for other System Engineers and for the team
• Communicate and interact with the other team members or colleagues to ensure coordination and cross-training

Desired skills and experience

• Any Bachelor’s degree / diploma or equivalent
• Certification or knowledge in ITIL
• Willing to work under 24/7 support
• Provide user support to quickly diagnose and resolve desktop issues
• At least 12 to 24 months experience in a similar Desktop support role
• Good verbal & written communication skills