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More Info:

Employee Type:
Company
Company Type:
Mulitnational Corporation
Refe. Nr:
Phone:
9500088018
IT-Software/Software services -- Customer Care Executive

Customer Relationship Officer

Chennai
1-3 Years

Hinduja Global Solutions


Hinduja Global Solutions (HGS) was established in India under the nameALIT (Ashok Leyland Information Technology), providing information technologyservices in 1993 with just one client and 25 employees. ALIT was merged withHinduja Finance Corporation (HFC) in 2000 to form HGS. Between 2000 and 2003,HGS won businesses of major international clients, who were among the leadersin the Insurance & Telecom industries, thus establishing itself as a majorplayer in the contact center industry. 2003 also marked the company's entry intointernational markets, with the establishment of its center in Manila.

 

With an aggressive acquisition strategy in place, HGS acquired CustomerContact Center Inc., a leading call center company located in the Philippines.In 2006, HGS acquired AFFINA LLC, a contact center and database management andmarketing research company. In 2010, Careline Services, a UK-based contactcenter management services provider was acquired. In 2011, HGS acquired OnlineSupport Inc, Canada based Customer Relationship Management Company and HCCABusiness Services (P) Ltd (HCCA), a prominent player in Human ResourceOutsourcing (HRO) domain in India. By virtue of these acquisitions, HGS todayoffers its clients nearly four decades of contact center experience andleadership dating back to 1973.

 

HGS currently has a global footprint of 55 delivery centers in India,the United States of America, the United Kingdom, Canada, Mauritius, France,Germany, Italy, Jamaica, the Netherlands, and Philippines.

 

Job Description

 

Job Position : Customer Relationship Officer

 

Job Category : Customer Service, Voice Process (Domestic)

 

Work Location: Chennai

 

Compensation : 95,578 to 145,578 LPA + incentives depends onperformance

 

Qualification :

 

# Minimum: +2 or Diploma pass

 

# Any Graduation including BE, B.Tech (Arrears acceptable)

 

# Batch: 2013, 2014 and 2015 passed outs

 

Desired Experience : 0 to 1 year

 

Shifts : Rotational shits

 

Desired Skills :

 

# Excellent communication skills in any one regional language {Tamil,Telugu, Malayalam, Kannada, Hindi}

 

# Candidate with moderate English speaking skills desirable

 

# Basic understanding of computer knowledge and telecomm industry

 

# Self-Confident, objection handling skills, customer centric, flexiblefor shifts

 

Job responsibilities :

 

# Handling Inbound customer calls

 

# Resolving customer queries and issues over phone

 

Please carry below documents (mandatory) :

 

# Updated Resume Copy

 

# Photo ID Proof (passport/PAN Card/Aadhar Card/Voter ID/Drivinglicense/College ID

 

Note: You can mention the reference as "Gabriella"

 

Walk-In Date : From 17th Feb to 19th Feb 2016

 

Walk-In Time : 9:30 AM to 3:00 PM only

 

Walk-In Venue :

 

Hinduja Global Solutions,

 

#23, Cathedral Garden Road,

 

Nungambakkam, Chennai 600 034

 

Landmark: Behind Palm Groove Hotel, Next to BRS Hospital

 

Qualifications

 

# Minimum: +2 or Diploma pass

 

# Any Graduation including BE, B.Tech (Arrears acceptable)

 

# Batch: 2013, 2014 and 2015 passed outs

 

Additional Information

 

Contact Person : Gabriella - 9566211274


Key Skill(s)

Communication

More Info:

Company Name:
Hinduja Global Solutions
Email:
hariprasad.b@teamhgs.com

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