IT-Software/Software services -- Other

Associate

Chennai

0-2 Years

Accenture

Designation: New Associate

Job Location: Chennai

Qualifications: Any Graduation

Years of Experience: 0-1 years

Skill required: Query Management - Service Desk Non-Voice Support

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers' queries, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.

The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.

This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.

Roles And Responsibilities

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

• Your primary interaction is within your own team and your direct supervisor

• In this role you will be given detailed instructions on all tasks

• The decisions that you make impact your own work and are closely supervised

• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

• Please note that this role may require you to work in rotational shifts.

What are we looking for?

We are looking for individuals who have the following skillet:

• Good communication skills

It would be a value add if you are proficient in:

• Customer Service Management

Any Graduation